Please expect your items to ship within 3-5 days. Once your item has shipped you will receive a confirmation email with your tracking / order number.
Items may be returned within 3 days of receiving them. We offer free returns for domestic orders. For international orders, we do allow returns, but you must cover the cost of return shipping.
Please simply reach out to us via the contact information below with your order number and reason for returning. This policy applies to all Velluto Verde products, including our clothing and art.
Green Kings Club memberships and Art cannot be returned.
If there is an issue with your order, please email us with your order number at email@example.com or DM us on instagram @vellutoverde_us. We will respond accordingly.
Velluto Verde does not assume responsibility for any international duties or fees incurred after the shipment of items. Please be advised that such costs are the sole responsibility of the recipient.
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All Metakey policies can be found in the MetaKey FAQs.
If you haven't received your Metakey, and followed proper steps, email us. We will get you sorted.
The Metakey is non transferable for Seasons 1 and 2. If you have received one, you cannot trade it. It will sit in your wallet and opensea account. The Metakey gives you exclusive access to our club. This access is perpetual until Season 3. In Season 3, all Metakeys will be tradeable. However, you do not have to trade your Metakey.
Please feel free to email us with any questions or concerns. We are here to support our community.
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We strive to make our website content accessible and user-friendly. If you are having difficulty viewing the content on this website or navigating the site, please call our Customer Service Team toll-free at (305) 498-8246 or email our team at Vellutoverdeteam@gmail.com and we will happily assist you.
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