Contact Us
Please don't hesitate to reach out with any questions, and we will respond as soon as possible. To initiate a return, kindly fill out the form below, ensuring you include your order number in the comments section.
Return / Shipping Policy
Please expect your items to ship within 1-2 days. Once your item has shipped you will receive a confirmation email with your tracking / order number.
Items may be returned within 7 days of receiving them. They must be returned with their product tags attached and no signs of wear. We offer free returns for domestic orders. For international orders, we do allow returns, but you must cover the cost of return shipping.
Please simply reach out to us via the contact form above with your order number and desire for returning.
Green Kings Club memberships and Art cannot be returned.
If there is an issue with your order, please use the form above or email us with your order number at team@vellutoverde.com. We will respond accordingly.
Velluto Verde does not assume responsibility for any international duties or fees incurred after the shipment of items. Please be advised that such costs are the sole responsibility of the recipient.
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ADA Policy
We strive to make our website content accessible and user-friendly. If you are having difficulty viewing the content on this website or navigating the site, please call our Customer Service Team toll-free at (305) 498-8246 or email our team at team@vellutoverde.com and we will happily assist you.
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